Privacy Policy

VoidMission Pty Ltd ("VoidMission", "we", "us", or "our") operates the website located at https://voidmission.info (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or interact with our services.

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By using our Website, you consent to the practices described in this policy.

1. Who We Are

VoidMission Pty Ltd is an Australian company registered in New South Wales. Our registered office is located at Level 4, 11 York Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, and any other details you provide when submitting our contact form or subscribing to our newsletter.
• Tournament Registration Data: Name, email address, and gamer tag when you register for a tournament through our Website.
• Usage Data: Information about how you interact with our Website, including pages visited, time spent on pages, referring URLs, browser type, device type, and IP address.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you complete a form on our Website (contact form, newsletter subscription, tournament registration).
• Automatically through cookies, web beacons, and similar technologies when you browse our Website.
• From third-party analytics providers (such as Google Analytics) that help us understand how our Website is used.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (where you have subscribed).
• To process and manage tournament registrations.
• To analyse and improve the performance and content of our Website.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraudulent or abusive activity on our Website.

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent, such as subscribing to our newsletter or accepting cookies.
• Contractual Necessity: Where processing is necessary to fulfil a service you have requested, such as tournament registration.
• Legitimate Interests: Where we have a legitimate interest in operating and improving our Website, provided this does not override your rights.
• Legal Obligation: Where we are required to process your information to comply with applicable Australian law.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website and delivering services (e.g., email delivery services, analytics providers). These parties are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

7. International Data Transfers

Some of our third-party service providers may be located outside Australia. Where we transfer your personal information overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers' data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months. Tournament registration data is retained for up to 12 months after the relevant event.

9. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email we send you.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached your privacy.

To exercise any of these rights, please contact us at [email protected].

11. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

13. Cookies

We use cookies and similar tracking technologies on our Website. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VoidMission Pty Ltd, Level 4, 11 York Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234